Group chats help the overcome problems from the fact that very few phone calls get answered. While in the chat environment, they can collaborate with each other to assess the situation, provide unique insights and finally decide to request dispatch or disregard. Basically, instead of receiving a traditional phone call after an alarm is triggered, subscribers receive a text message that prompts them to enter a secure group chat with other members on an account. The first additional service that enhances the customer experience is group chat alarm management for subscribers. Additional services most frequently take the form of tools to help technicians test accounts or personalized branding for a consistent customer service experience.

People with this trait produce greater output results, work more efficiently and produce a more meaningful customer experience.Ĭompanies who need more than just monitoring, like security or PERS dealers, should look for additional services provided by central monitoring stations when investigating potential partners. Because of an intrinsic desire to provide ethical and valuable service in the workplace, people born within the millennial generation tend to provide better service than their more senior counterparts. Passion for service is a characteristic that is more easily found in young adults. An operator with a close attention to detail will properly document incidents, respond to important details provided by subscribers under stress and efficiently deliver solutions to problems. Attention To DetailĪttention to detail goes without saying, because if an operator is incapable of following the standard operating procedures for specific incident types then the subscriber will not receive the response they need in a timely manner. Empathy is an obvious characteristic, because empathy is essential for any person who works to provide meaningful and personable customer service.

In terms of efficiency, accuracy, and productivity. The most important dispatch operator characteristics are:Īccording to our hiring and customer satisfaction statistics, operators who demonstrate the three characteristics produce the greatest level of customer service and operational output.

Central station monitoring